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TERMS AND CONDITIONS

CONDUCT

  1. If a tutor is 5+ minutes late to lesson, the client reserves the right to append this time to the end of a session or reschedule the session with the tutor.

  2. If a tutor fails to attend a lesson entirely without forewarning, they will be required to reschedule the lesson at the earliest possibility. As no tuition has been provided, you will not be charged for this session. The tutor will be reprimanded as Students First UK views lateness / absence as unacceptable behaviour and a 20% discount will be applied to your rescheduled lesson.

  3. If a student is late to attend a lesson, it is at the discretion of the tutor as to whether the missed lesson time is appended to the end of the session. If a tutor is unable to extend the lesson to allow for the student’s late attendance, you will still be charged the full rate.

  4. If a student does not attend a lesson and gives no forewarning of their inability to attend, you will still be charged the full rate for the tutor’s time.

  5. If you wish to report a problem or have feedback regarding your child’s tutoring/tutor, you must communicate this directly with Students First UK via the appropriate channels and not with the tutor. You can contact a company director at admin@studentsfirstuk.com and they will resolve the issue at hand or relay necessary feedback.

  6. Students First UK reserve the right to refuse services to patrons for improper behaviour. This includes rude conduct towards tutors or members of staff. Please be polite and respectful when communicating via email or over the phone.

 

 

PAYMENT

  1. You will receive a weekly invoice on Monday which will detail the amount of tutoring sessions the student received the previous week and the amount to be paid. Payment should be made via BACS transfer only. If you fail to settle the balance before the following Sunday, then your child may be denied further tuition until this is paid. Failure to pay may result in County Court involvement.

  2. If you have arranged for more than one child to receive tutoring with Students First UK then you will receive an individual invoice for each child. However, you will be able to pay the balance in one lump-sum payment.

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